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Customer Service

Our experience and expertise makes us the best service option for TELSTAR machines.The official customer service international network comprised of highly qualified engineers, guarantees a service exceeding all expectations.

 

Helium leak detection service

Due to the general industry increasing need to certify that their manufactured products have a certain leak tightness specified by their customers, Telstar Vacuum Solutions proposes the helium leak detection service.

This helium leak detection service is carried out by qualified personnel Level I, II and III in non destructive testing by mass spectrometry, according to norm EN473:2000.

For this reason, Telstar Vacuum Solutions proposes to their customers perform, as much in our facilities as in those of the customer, helium leak detection works that allow to locate small leaks that avoid equipment or part tightness.

Helium leak detection process is carried out with the most up-to-date instrumentation: helium mass spectrometers, reference helium calibrated leaks, digital process recorders, rotary vane pumps, roots pumps, turbomolecular pumps, etc.

By equipments above detailed Telstar Vacuum Solutions technicians are able to carry out all type of helium leak detections, being the most important the sniffer method, helium spraying method and vacuum integral test.

 

Technical Assistance

Whenever anything unforeseen occurs in one of your installations or machines or there is a breakdown or a fault, Telstar Vacuum Solutions knows that the ability to resolve the problem in the shortest possible time is a top priority for you.

Our after sales service department guarantees the necessary action is taken to ensure that any machine or installation with a break down functions correctly and at full capacity.

We provide highly qualified staff to assist you by means of:

  • Telephone- it is possible to diagnose as well as actually resolve many break downs.
  • Remote connection, if your installation or machine is equipped with our remote maintenance system it is possible to analyse and solve different problems from our installations.
  • If our technical engineer's presence is required we will provide you with a rapid response from our local customer service centres or depending on location from our central headquarters.

 

Maintenance Contracts

The maintenance plan of an industrial machine must be flexible and adapted to the actual operation conditions. Our engineers study the operation conditions of each machine working out a maintenance plan which most meets the needs of each of our clients and therefore optimizing the costs and maintenance down time.

Machine maintenance is not solely based on the main inspections conducted periodically. Here at Telstar Vacuum Solutions we attach great importance to the routine testing carried out by the machine users and their experience and observations. Communication with the end user for us is the key to the success in the satisfactory development of a maintenance plan.

 

Machine Updating & Changes of Layout

New technical solutions constantly appear in our sector, improving the services of the latest manufactured machines, but what happens with the units which are already in production? Telstar Vacuum Solutions offers you our knowledge and experience so that your machines have the best technical solutions which the market demands from us.

We undertake projects ranging from small instrumentation updates to complete machine reconditioning both in our own installations and in those of the clients. We include protocols and project qualification documentation as required as well as a complete project dossier.

Also we offer the possibility of helping you in its changes of Layout that always are necessary in the constant evolution of their products and/or production.

 

Spare parts & Accesories

Telstar Vacuum Solutions has a team of professionals dedicated exclusively to managing spare parts and accessories, to avoid the machine being out of service due to a missing essential component.

Telstar has a wide ranging stock of spare parts, guaranteeing the optimum delivery time of the Telstar machine components.

Contact our after sales team of engineers for a detailed study of the spare parts, recommended by Telstar Vacuum Solutions for its machines. We will put forward a proposal that best meets your needs.

 

Training

In Telstar Vacuum Solutions we are totally conscious about the importance that the continued formation of the personnel has for the client.

From the alter-Sales department we can offer you a different and adapted courses about formation concerning on your necessities.

Our ample range of seminaries includes adapted teoric-practic courses to those departments implied with our products: maintenance personnel, quality, operation, engineering, etc.